Wednesday, September 20, 2017

Responding to Negative Reviews

In today's climate of social media, you can find a review for just about anything under the sun, and that also include's someone's experience with a vacation rental at the Lake of the Ozarks. How you respond to a negative review, as an owner or manager, can make all the difference in how the vacationing public views you and/or your company.

Composing Your Response


Responding to a negative review in a negative manner, trying to make excuses or blaming others, probably won't gain you main more rentals. Potential customers will get a negative perception and people don't want to do business with someone that has a negative attitude, especially toward their guests! As much as you want to react in that manner, DON'T DO IT!

So how do you respond to those bad reviews? Well, you can just ignore it and hope that it goes away (it won't). You can respond in a negative manner (probably not the best idea). You can answer by blaming the guest, the housekeeper or someone on your staff (also probably not a good idea). Or you can give an honest answer and just state the facts if there was something in the review that just wasn't true. Just be sure to do so in a manner that doesn't cast you in a negative light.

Our Negative Review Experience


Recently, we had a guest that wasn't happy with the cleaning at one of our homes. The first thing the next morning, we sent over someone to take care of the few items that had been missed. The unhappy guest sent the cleaner away without allowing them to clean because they were eating breakfast. So I called the guest and left them a message asking when the best time would be to take care of the cleaning issues. The guest never called back.

In the review they left online, they mentioned the cleaning issues and the fact that we sent someone over, but not that they sent them away. However, they continued to complain about the cleaning. In my response, I thanked them for their review and then politely stated the facts; that we sent someone over to clean, but that they sent them away. That I had left a message, but they never responded. I also mentioned that we do make errors, but that we have a full staff available 24/7 to respond to and take care of any problems they may encounter. Even though i already thought we had tried to do the right thing, I apologized and invited them back to give us another chance with a discount on their next stay.

When other potential guests read the review, they will see that we responded, that we don't treat our guests in a negative manner, and that if they do encounter a problem, that someone will respond. They will also see that we acknowledge our mistakes and don't just make excuses. The famous quote goes, "There's no such thing as bad publicity," however, your response to the bad publicity (review) can be bad or hopefully, good!

Russell Burdette is the owner/broker of Your Lake Vacation, a professional vacation rental company at the Lake of the Ozarks since 1986. If you would like more info on renting your Lake of the Ozarks condo or home as a vacation rental, give us a call at 573-365-3367. If you're interested in making a reservation in one of our condos or waterfront homes at the Lake of the Ozarks, contact us at 877-284-0267.

For more information please call us toll free at 1-877-284-0267!!
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065
Local - 573-365-3367
Fax - 573-365-5076  



Thursday, September 14, 2017

Old Matt's Cabin at the Lake of the Ozarks

Old Matt's Cabin


Located on the 28 mile marker of the main channel, Old Matt's Cabin features 3 bedrooms and 2.5 bathrooms. This private waterfront cabin at the Lake of the Ozarks is just down the road from Seven Springs Winery and Big Surf Waterpark. Shopping and dining can be found just a short distance down the highway. 


Comfortable Lakefront Cabin 


The entrance to the home affords parking for up to 5 vehicles; this includes a car port in front of the home. The main floor features the kitchen with all the conveniences of home, and the living room with plenty of seating, a flatscreen TV, and DVD player. The dining room features a 10-top table, expansive lake view, access to the deck and a wet bar. 


Sleeping for Up to 10 


Downstairs you will find all of the bedrooms. The master bedroom features a queen bed. The first guest bedroom features 3 twin beds, while bedroom 2 features a king bed and a twin bed. Downstairs you will also find a full sized bath, the laundry room and access to the downstairs deck. 



On the way to the dock, take a look at the shade and grass yard for the kids to play in! The dock features a swim platform and a 12' x 20' slip. 


Vacation Rentals at the Lake of the Ozarks


Whether you're looking for a cozy retreat like Old Matt's Cabin or a small Lake of the Ozarks condo for a weekend getaway, Your Lake Vacation has your accommodations covered. Since 1986, we've been offering the best vacation rentals at the Lake of the Ozarks. Give us a call at 877-284-0267 to book Old Matt's Cabin or for information on other available units. 


For more information please call us toll free at 1-877-284-0267!!
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065
Local - 573-365-3367
Fax - 573-365-5076  

Wednesday, September 13, 2017

Lake of the Ozarks Bikefest 2017

The 11th Annual Lake of the Ozarks Bikefest is happening now, September 13-17! Motorcycle enthusiasts are making their way to the beautiful Lake of the Ozarks for a weekend full of live entertainment, food and drink specials, vendors and more! Keep reading to learn more about what this year's Lake Bikefest has in store!


Passport Ride Bike Giveaway 


Partake in the 2017 Lake Bikefest Passport Ride for your chance to win a Harley-Davidson Dyna Wide Glide! Ride around to the different stops collecting stamps for your passport. After all the stop locations are stamped, you will turn in your passport at the Official Passport Booth located at the Lake of the Ozarks Harley-Davidson Dealership no later than 3:00 pm on Sunday. You do not have to be present to win. Passport ride location stops are as follows:

  1. Lake of the Ozarks Harley Davidson 
  2. Harmy's Cheese Store & More, LLC
  3. Shorty Pants Lounge & Marina 
  4. Redhead Lakeside Grill
  5. Ozark Distillery 
  6. Surdyke Yamaha 
  7. Dog Days Bar & Grill 
  8. Tirebiter's Peanut Pub 
  9. Wobbly Boots Roadhouse
  10. Osage Beach 1st Assembly of God 
  11. Backwater Jack's 
  12. Shady Gators
  13. Camden on the Lake / H. Toad's 
  14. Ozark Yacht Club 
  15. The Leather Man 
  16. Tucker's Shuckers Oyster & Tap 
  17. Lucky's Bar & Grill
  18. Boathouse Lakeside Bar & Grill
  19. Paradise Tropical Restaurant
  20. American Legion Zack Wheat Post 624
  21. Cannon Smoked Saloon 
  22. Franky & Louie's 
  23. Captain Ron's Bar & Grill 
  24. Oh Tommy's Pub & Grill

Other Festivities & Participants


Over 300 biker-friendly bars and restaurants are welcoming participants of Lake Bikefest 2017. Many of them are even offering food and drink specials during the event. You will also enjoy over 50 live music and entertainment shows at various locations throughout the Lake of the Ozarks. Vendor Villages will be setup at Lake of the Ozarks Harley-Davidson and the Toad Cove Compound at Camden on the Lake. Be sure to check out some of the scenic views riding around the Lake of the Ozarks. For more information, visit: www.LakeBikefest.com

If you don't already have a place to stay for Bikfest weekend, give Your Lake Vacation a call at 877-284-0267. We still have some great Lake of the Ozarks condos and homes available for vacation rental this weekend. As your premier vacation rental company at the Lake of the Ozarks, we have all your accommodation needs covered! 

For more information please call us toll free at 1-877-284-0267!!
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065
Local - 573-365-3367
Fax - 573-365-5076  




Friday, September 1, 2017

The History Behind Labor Day

Labor Day is observed on the first Monday of September each year. While the holiday is often thought of as the end of the summer season, it was created to pay tribute to the contributions and achievements of American workers. In today's blog, your Lake of the Ozarks vacation rental company discusses the history that led to the implementation of this federal holiday.


Labor Day History


The idea behind Labor Day was created during the labor movement in the late 19th century. During the height of the Industrial Revolution, the average American was working 12-hour days, seven days a week! Even some children as young as 5 or 6 worked in mills, factories and mines across the country. People of all ages faced extremely unsafe working conditions. They had insufficient access to fresh air, unsanitary facilities and not enough breaks. Labor unions became more prominent and more vocal. They began organizing strikes and rallies to protest these poor working conditions. Unfortunately, many of these events turned violent, such as the infamous Haymarket Riot of 1886.

The First Labor Day 


The first Labor Day in U.S. history featured a parade, where, on September 5, 1882, 10,000 workers took unpaid time off to march from City Hall to Union Square in New York City. The parade was meant to show the public the strength and esprit de corps of the trade and labor organizations. The idea of a "workingmen's holiday" caught on in other industrial centers across the country, and many states passed legislation to recognize it. However, Congress did not legalize the holiday until 12 years later, in 1894. On May 11, 1894, employees of the Pullman Palace Car Company in Chicago went on strike to protest wage cuts and the firing of union representatives. Then on June 26, the American Railroad Union called for a boycott of all Pullman railway cars, which hurt railroad traffic nationwide. The federal government tried to break the strike, which led to the deaths of more than a dozen workers. In attempt to repair ties with American workers, Congress passed an act making Labor Day a legal holiday.

Your Lake Vacation hopes you have a wonderful Labor Day Weekend! As you're celebrating the end of the summer with your family at your waterfront house at the Lake of the Ozarks, remember what this holiday is all about and how far American workers have come. If you're not staying with us this weekend, we hope to see you soon! It's almost time for fall golf - call 877-284-0267 to setup a fall golf getaway at the Lake of the Ozarks today.

For more information please call us toll free at 1-877-284-0267!!
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065
Local - 573-365-3367
Fax - 573-365-5076  

Thursday, August 24, 2017

When is the Best Time to Put My Property on a Vacation Rental Program?

One of the big questions that I am asked quite often is “when is the best time to put my property on a vacation rental program at the Lake of the Ozarks?” The answer is that there isn’t a bad time, but some times are definitely better than others, especially if you are looking to purchase and are depending on the income to defer some of your expenses.

The Worst Time


So if I was going to pick the worst possible time to put your property on a vacation rental program, I would have to say that it would at the beginning of October. You’ve just missed the entire summer and quite possibly will not have a rental until May of the following year. That is eight months without any income. If you are depending on your property to help pay some of your costs, it will be a long wait.

The Best Time


The best time would probably be the end of November for a home and no later than the end of February for a condo. As families gather for the holidays, many people (at least the smart ones) begin planning their summer vacations. By January 1st of this year we had booked 20% of our entire year, by April 1st we had booked 44% of our year and by June 1st we had booked 64% of our expected revenue for the entire year. So you can see the importance of having your property ready to advertise as early as possible.

Vacation Rental Examples


Here are a couple of examples; we had a home join our program for the 2016 season right around the beginning of the year which ended up renting 68 nights, which is great for a first year property. Another home joined around the beginning of April (these homes are fairly close in size and bedrooms) and rented for 43 nights. Not bad, but not as good as the other home. Those guests booking in January, February and March didn't have the opportunity to look at the second home because it wasn't on the market then.

Sometimes you cannot help when your Lake of the Ozarks vacation home or condo becomes available for rent. You may be waiting on the closing, you’ve ordered furniture but it hasn’t arrived, you have repairs that need to be completed or you inherited a property and it just took a while to get it ready. There are many factors that come into play, but as you can see, timing can make a huge difference in how successful you are your first year. However, after that you will always be ahead of the curve.

Vacation Rentals at Lake of the Ozarks


If you are planning on purchasing a vacation rental property at the Lake of the Ozarks, you may want to consider looking in the fall or winter. However, if the perfect property comes along, it may be better to throw caution to the wind and purchase the home or condo at the Lake of the Ozarks before someone else does.

Russell Burdette is the owner/broker of Your Lake Vacation, a professional vacation rental management company at the Lake of the Ozarks since 1986. If you would like more info on renting your home or condo as a vacation rental, please call 573-365-3367. Also, if you're looking to purchase a second home to rent out to vacationers, we can provide you with information to help you find the perfect property to buy!

For more information please call us toll free at 1-877-284-0267!!
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065
Local - 573-365-3367
Fax - 573-365-5076  

Friday, August 18, 2017

Spend Labor Day Weekend at the Lake!

Summer is coming to a close, and Labor Day Weekend is almost here. How are you celebrating this 3-day weekend? Come kick it with us at the beautiful Lake of the Ozarks and help us close out a great season. Your Lake Vacation has details on the local Labor Day Weekend events, and as far as Lake of the Ozarks accommodations go, we've got you covered!

Labor Day Weekend Events at Lake of the Ozarks 


Labor Day Fireworks Fun Fest - Friday, September 1
Kick off the holiday weekend with some family fun at Old Kinderhook's Free Labor Day Fireworks Fun Fest from 5-9 pm. They will have live music, games, face painting, fireworks and more! Bring your blankets and watch the fireworks at dusk from the golf course. Come hungry and enjoy an All-American meal for a small fee.

A Contagious Labor Day Weekend - Friday, Saturday & Sunday, September 1-3 
Contagious will be live at the Horny Toad Entertainment Complex throughout Labor Day Weekend! They are the ultimate party band, mixing polished pop-rock with the best classic rock hits. It's your one-stop-shop for mouthwatering eats, thirst-quenching drinks, and award-winning music this holiday weekend.

Sunset & Fireworks Cruise - Saturday, September 2 
Enjoy a beautiful sunset cruise on the Celebration II, with a huge fireworks display at Bagnell Dam to end the evening. Tickets are $35 for adults, $25 for children 3-9 and free for children under 3. Boarding is at 7:30 pm, the boat will depart at 8 pm and will return after the fireworks. Call 573-480-3212 for reservations.

Labor Day Couples Golf Tournament - Sunday & Monday, September 3-4 
This couples golf tournament at Old Kinderhook will feature four tournament rounds (2 per player), on course events and tee gifts. A discount will be given if you'd like to golf on Saturday and/or Tuesday as well. Dinner and dancing Sunday night, and prizes for 3 flights (based on 50 teams). For more information or to book your team, contact Jason at 573-317-3528.

Places to Stay Labor Day Weekend


The Falls in Lake Ozark
The Falls is a condominium complex located off Carol Road in the Four Seasons area of the Lake of the Ozarks. By the water, the condos are located at the 2.5 mile marker of the main channel. The complex features 2 outdoor pools, a tennis court, a basketball court and a playground. We have several different units available at The Falls for you to choose from. If you have a larger group, rent a couple condos together!


The Knolls Resort in Osage Beach
Nestled in the natural setting of it's own wooded peninsula, the Knolls Resort seems light-years away from the cares of the outside world, and is the perfect place to get away for the holiday weekend. The complex offers some of the largest condominiums in the area, with the most amenities of any condo association at the Lake! Enjoy an indoor and outdoor pool, indoor and outdoor tennis courts, basketball court, playground, clubhouse with serving area, hot tub, sauna, steam room, game room featuring pin ball, foosball and a pool table, on-site boat launch and boat trailer parking. 

Teak Village Homes in Lake Ozark
Our Teak Village homes are located on Bittersweet off Horseshoe Bend, within walking distance to the Horny Toad Entertainment Complex. By water, they are located at the 8 mile marker of the main channel. The homes each offer a great view of the water, large decks with BBQ grills and places to park your boat!  


To make your Labor Day Weekend reservations, give the best vacation rental company at the Lake of the Ozarks a call at 877-284-0267. From 2 bedroom condos up to large waterfront homes, we've got something to fit everyone's needs this holiday weekend. Be sure to ask about our Labor Day Weekend Special: get a 3rd night at 50% off when you book a 2 night rental! See you soon!

For more information please call us toll free at 1-877-284-0267!!
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065
Local - 573-365-3367
Fax - 573-365-5076  


Friday, August 11, 2017

Book Now for Lake of the Ozarks Shootout

It's that time of the year again, where people from across the country gather at the Lake of the Ozarks for the largest unsanctioned boat race in the U.S. The Annual Lake of the Ozarks Shootout raises funds for eight Lake-area rescue teams and numerous other charitable organizations. It's a family-fun event you won't want to miss!

Photo Credit: FunLake.com

Shootout Schedule of Events 

The Lake of the Ozarks Shootout is about more than just boat racing! The event has evolved into an entire week of festivities for the entire family to enjoy. Take a look at the 2017 schedule of events below:

Friday, August 18 
4th Annual Lil' Boat and Pontoon Poker Run at Captain Ron's starting at 9 am
8th Annual Mini-Shootout Meet & Greet at Lake Valley from 6-8 pm

Saturday, August 19 
8th Annual Mini-Shootout at the Springs at Ha Ha Tonka starting at 9 am

Sunday, August 20 
8th Annual Mini-Shootout at the Springs at Ha Ha Tonka starting at 9 am
9th Annual Shootout Benefit Golf Tournament at Old Kinderhook starting at Noon

Monday, August 21
The Great Shootout Treasure Hunt at Captain Ron's starting at 5 pm

Tuesday, August 22 
Shootout Volleyball Tournament at Captain Ron's starting at Noon
Shootout Hall of Fame Dinner and Induction at the Stables at Cannon Smoked Saloon at 6 pm

Wednesday, August 23 
Shootout on the Strip Meet and Greet from 5-10 pm

Photo Credit: FunLake.com
Thursday, August 24 
Captain Ron's Open for Breakfast from 8 am to 11 am
Lake of the Ozarks Board of Realtors Shootout Homes Tour from 11 am - 3 pm
Make-A-Wish Powerboat Rides at Captain Ron's from Noon - 4 pm
Poker Run Meet and Greet at Performance Boat Center starting at 4 pm
Live Entertainment from Double D at Captain Ron's from 6-10 pm

Friday, August 25 
Poker Run Registration & Start at Big Thunder Marine from 7:30 am to 10 am
Captain Ron's Open for Breakfast from 8-11 am
Vendor Village & Racer Village Open at Buccaneer Bay and Captain Ron's from 9 am - 5 pm
Silent Auction at Captain Ron's from Noon to 7 pm
Poker Run Dinner & Awards at Captain Ron's from 5-7 pm
Live Entertainment from The Groove Pilots from 7-11 pm
DJ Kyle Live at Captain Ron's from 11 pm - 1 am

Saturday, August 26
Captain Ron's Open for Breakfast from 8-11 am
Vendor Village & Racer Village Open at Buccaneer Bay and Captain Ron's from 9 am - 5 pm
Open Ceremony for the Races at 9:45 am
Races Begin at 10 am
DJ Kyle Live at Captain Ron's from 6-8 pm & 12-1 am
Live Auction at Camden on the Lake at 8 pm
The M-80's Perform Live in Concert on the Barge at Captain Ron's from 8 pm - 12 am

Sunday, August 27 
Captain Ron's Open for Breakfast from 8-11 am
Vendor Village & Racer Village Open at Buccaneer Bay and Captain Ron's from 9 am - 4 pm
National Anthem at 9 am
Races Begin at 9 am
Races Awards Ceremony at 4 pm

Places to Stay for Shootout 2017


If you haven't already booked your Lake of the Ozarks accommodations for Shootout week, we've got you covered! Your Lake Vacation has a variety of home and condo rentals at the Lake of the Ozarks, meeting the needs of all different size groups. Here are just a few of the selections still available during Shootout 2017:

Cedar Glen 238-1F
You will love this walk-in condo located in Camdenton, at the 13 MM of the Big Niangua. The 2 bedroom, 2 bath waterfront condo at the Lake of the Ozarks features a full kitchen, dining for 8, 50" flat screen TV in the living room, a large screened in deck with seating & a gas grill. The complex pool is located just outside the unit. The complex has on-site boat launching and trailer parking, so ask about renting a boat slip!

Runabout Drive

Enjoy the comforts of home in this 3 bedroom, 2.5 bath waterfront home in Osage Beach. The home features a kitchen loaded with everything you need for your vacation, plenty of seating, a great lake view from the living room, a screened in deck with gas grill, an open air deck, and a dock slip with swim platform! Located at the 28 MM, this home isn't too far from the location for the Shootout.


Hook Lane
This incredible home is located near the 31 mile marker, just West of Camdenton and very close to the location for the 2017 Shootout! This 6 bedroom, 4.5 bath waterfront home at the Lake of the Ozarks features a chef's kitchen with a Viking gas stove, dining for 10-12 guests, a large deck overlooking the water, a sand beach area, fire pit with lounge chairs and a lakeside hottub! The large dock offers one boat slip and you can also tie up on the side. It's a great location for swimming, fishing and boating!

Book your Lake of the Ozarks vacation rental today by calling 877-284-0267! From 1 bedroom condos up to 6+ bedroom homes, we have accommodations to fit the needs of any size group. We have the best selection of vacation rentals in the area, and we're here to help you plan a great trip to the Lake for Shootout 2017!

For more information please call us toll free at 1-877-284-0267!!
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065
Local - 573-365-3367
Fax - 573-365-5076